BrandedItems – Authorized Pentel Distributor 800-827-2630 [email protected]
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Privacy Policy

Last Updated: January 28, 2026

1. Introduction

Welcome to BrandedItems, Inc. (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit pentel.brandeditems.com (the “Site”), which is operated by BrandedItems, Inc.

2. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”).

  • Voluntary Data: We collect your name, email address, phone number, and company information when you fill out forms via our HubSpot integration, use our live chat, or contact us directly.
  • Automated Data: We automatically collect your IP address, browser type, and browsing behavior using cookies and similar technologies.
  • Sensitive Data: We do not collect sensitive personal data (such as social security numbers, health information, or precise geolocation).

3. How We Use Your Information

We use your data for the following purposes:

  • Customer Relationship Management: Using HubSpot to manage communications, track leads, and provide customer support.
  • Live Chat: Using tawk.to to answer questions you send through the chat window on the Site.
  • Marketing: Sending updates or promotional materials if you have opted in to receive them.
  • Security: To protect our website and systems from unauthorized access or cyber threats.

4. Cookies and Tracking Technologies

We use cookies to enhance your experience:

  • HubSpot Cookies: These help us recognize you when you return to our site and personalize your experience.
  • Live Chat Cookies: tawk.to uses cookies to keep your chat session connected while you browse.
  • Analytics Cookies: Google Analytics uses cookies to measure how visitors use the Site, such as pages viewed and forms submitted, so we can improve it.
  • Opt-Out: You can set your browser to refuse cookies. Some features, such as forms and live chat, may not work without them.

5. Data Storage and Sharing

  • Hosting: The Site is delivered through Cloudflare. Information you submit through our forms is stored in our HubSpot account.
  • Third-Party Service Providers: We share data only with necessary service providers (such as HubSpot for CRM, tawk.to for live chat, Google Analytics for site statistics, and Cloudflare for hosting and security). We do not sell your personal information to third parties.

6. Your Rights and Compliance

Under various privacy regulations (including CCPA and GDPR), you have the right to access, correct, or delete your personal data.

  • Rapid Response: If you wish to exercise any of these rights, please contact us. We pride ourselves on transparency and will respond to your request within 7 days.

7. Data Security

We implement robust security measures, including SSL encryption, to protect your data, and we limit access to your information to the service providers listed above.

8. Contact Us

If you have questions about this policy or our privacy practices, please reach out to us:

BrandedItems, Inc.
3002 Dow Avenue, Suite 224
Tustin, CA 92780

Email: [email protected]